Please select the type of your inquiry to help us process your request faster. The more information you provide in your initial message, the faster we can respond.

Where is my order?

If you would like to check the status of your order, please email us at: expedice@gizmania.cz

Please include the following in your message:

• order / invoice number
• name under which the order was placed

I want to change my order

Do you need to change your address, phone number, email, ordered items, or cancel your order? Please email: sales@gizmania.cz

Please include the following in your message:

• order number
• the requested change

Please note: orders can only be modified until they have been dispatched.

When will an item be back in stock?

Are you interested in the restock date of a specific product or looking for a product we don't carry yet? Email us at: info@gizmania.cz

Please include the following in your message:

• product name
• link to the product

What are your store hours?

You can find our current opening hours, address, and information about our store here.

If you need further information, you can email the store directly at: shop.holesovice@gizmania.cz

I want to make a claim

If you need to file a claim, please follow our claims policy.

I need advice on assembling purchased goods

If you have a technical issue with a purchased product, get advice at: workshop@gizmania.cz

Please include the following in your message:

• order number
• description of the problem
• photos or a video showing the detail of the problem

The more information you send, the faster we will be able to resolve your claim.

How long does delivery to my country take?

You can find an overview of delivery times and available carriers here.

If you didn't find the answer, please ask at sales@gizmania.cz

I need advice on choosing a spare part

Are you unsure about compatibility or choosing a specific part? Ask the pros: shop.holesovice@gizmania.cz

Please include the following in your message:

• which scooter you are using
• optionally, send a photo of your current setup
• specify which part you are looking for

I need advice on choosing a scooter

We would be happy to help you choose the right model. Our biggest experts are at our store in Prague, ask them directly: shop.holesovice@gizmania.cz

Please include the following in your message:

• rider's age
• rider's height and weight
• approximate budget
• riding style (street, park, universal, pro rider, recreational rider…)
• if you already have a scooter, which model is it
• rider's experience level (how long they have been riding)

Wholesale and cooperation

Are you interested in wholesale cooperation, distribution, or a marketing partnership? Please contact our B2B department: info@street-sports.cz

Didn't find your question?

Email us at info@gizmania.cz and we will forward your inquiry to the right member of our team.